Cancellation and Refund Policy
Last updated 2 October 2026
This policy explains when a booking made through GoSocial can be cancelled and when money is returned. It applies to the GoSocial app and gosocial.co.in, operated by Fomio World Private Limited, Street No. 5C, H.No. 6-214, Triveni Nagar, Lenin Nagar, Meerpet, Saroornagar, Hyderabad 500097, Telangana ("we", "us"). It forms part of our Terms of Use.
How payment works
Bookings with a price, such as club entry, event tickets and restaurant table booking fees, are paid in the GoSocial app at the time of booking. The app shows the total and takes the payment before it confirms the booking. Bookings with no price are confirmed without payment.
Online payments are processed by Razorpay, by UPI, card or netbanking. We do not see or store your card, UPI or bank details.
Food and drink you order at a venue is not part of the booking payment. It is settled with the venue, and its own terms apply.
Cancelling a booking
- You can cancel from My Bookings in the app, at any time before the booking starts.
- Cancel as early as you can. It frees the table or ticket for someone else, and it is what decides whether a refund is due.
- A venue may also cancel. If it does, you are refunded in full, whatever the timing.
What you get back
For a booking paid online, the amount refunded depends on when you cancel:
| When you cancel | Refunded |
|---|---|
| More than 24 hours before the booking | The full amount |
| Less than 24 hours before | Half the amount |
| After the booking time, or you do not turn up | Nothing |
| The venue cancels, or the event is called off | The full amount |
An event may set its own terms where these differ, for example a ticket sold as non-refundable. Where that is the case it is shown clearly before you pay, and those terms apply instead of the table above.
How and when the money reaches you
- Refunds go back to the method you paid with. We cannot send them anywhere else.
- We start the refund within 2 working days of approving it.
- Your bank or card issuer then takes its own time, usually 5 to 7 working days. That part is outside our control.
- You will see the refund in the app against the booking once we have started it.
If something went wrong
If you were charged twice, charged for a booking that never confirmed, or charged an amount you did not expect, write to support@gosocial.co.in with the booking reference and what happened. We aim to reply within 2 working days and to resolve payment errors in full, regardless of the timings above.
Questions and complaints
Email support@gosocial.co.in. If you are not satisfied with the outcome, you can escalate to our Grievance Officer at the same address. Their name and the response times we commit to are set out in our Privacy Policy.